YouWave Forum

General Category => Technical Issues and Support => Topic started by: A. Blanco on May 31, 2012, 11:17:45 AM

Title: Android.process.acore crashes
Post by: A. Blanco on May 31, 2012, 11:17:45 AM
Hello, my name is Alberto. I'm spanish (from Barcelona). I'm new in this forum, not using Youwave. I've been using it for several months, and I must say that's useful, but from a week ago I can't start any app in Youwave.

I get a message that says "The process android.process.acore has stopped unexpectedly. Please try again."

Anybody knows something about this?

Thank you in advance.
Title: Re: Android.process.acore crashes
Post by: YouWaveAdmin on June 01, 2012, 12:36:40 AM
This is usually caused by data corruption. Sometimes deleting the contact database will help.

Can you try clearing Contact data and Contact storage - Settings->Applications->Manage Applications->All->Contacts and Contact Storage->Clear Data.

If it still does not work, please reinstall the software.
Title: Re: Android.process.acore crashes
Post by: A. Blanco on June 01, 2012, 01:46:22 AM
It worked fine (at a half)!

In first instance the "contacts" and "contacts storage" apps seems not to be working. Nevertheless, this problem was solved.

But it seems that's the matter is not only that... Now the browser (or any try to connect the net) shows this message:

"No network connection. Browser cannot load this page because there is no internet connection."

I've been looking for somewhat wrong in some configurations, but I didn't found nothing.
Title: Re: Android.process.acore crashes
Post by: jdavidperez1983 on June 03, 2012, 12:32:09 PM
Hello to me it is the same ... I have Youwave 2.12 less than 6 months and I feel the same
______________________________________________________________________________

Hola a mí me ocurre lo mismo... tengo Youwave 2.12 menos de 6 meses y me pasa lo mismo
Title: Re: Android.process.acore crashes
Post by: dcaceres on June 06, 2012, 07:53:06 PM
Hi! I need delete all my contacts?  :o
And then how I can recover my contacts?

It worked fine (at a half)!

In first instance the "contacts" and "contacts storage" apps seems not to be working. Nevertheless, this problem was solved.

But it seems that's the matter is not only that... Now the browser (or any try to connect the net) shows this message:

"No network connection. Browser cannot load this page because there is no internet connection."

I've been looking for somewhat wrong in some configurations, but I didn't found nothing.
Title: Re: Android.process.acore crashes
Post by: dcaceres on June 07, 2012, 01:40:27 PM
I clear the contacts and I lose all my contacts :(
Exist other better method for fix it?  :-\
Title: Re: Android.process.acore crashes
Post by: Spitfire on June 11, 2012, 08:07:47 PM
Edit: It happened again with WhatsApp uninstalled.
Title: Re: Android.process.acore crashes
Post by: dcaceres on June 27, 2012, 05:43:16 PM
Hi! It's resolved on 2.3.0 version? I'm pay for a license and I want a product that work fine. Is frustating lose all the contacts with this "solution".
Title: Re: Android.process.acore crashes
Post by: dcaceres on July 07, 2012, 12:14:14 PM
Hi! It's very annoying  >:(

I uninstall Youwave and clean my PC from all info about Youwave.
I installed again, and at second day I can't use it: I'm having constantly errors:

Quote
The process android.process.acore has stopped unexpectedly. Please try again.

Quote
The application WhatsApp (process com.whatsapp) has stopped unexpectedly. Please try again.

I buy a license. Please help!
Title: Re: Android.process.acore crashes
Post by: YouWaveAdmin on July 08, 2012, 11:05:16 PM
Hi,

    We understand the frustration. To help you solve this problem, can you please describe what you steps you have done after you installed YouWave and WhatsApp? Did you import your contacts manually and from a file?

YouWave Support
Title: Re: Android.process.acore crashes
Post by: dcaceres on July 09, 2012, 02:32:15 AM
I install just WhatsApp and setup my email. Works fine just the first day. I have a Acer Aspire with Windows 7
Title: Re: Android.process.acore crashes
Post by: YouWaveAdmin on July 10, 2012, 12:50:23 AM
You setup email in YouWave? Which app you used?
Title: Re: Android.process.acore crashes
Post by: Spitfire on July 18, 2012, 01:32:08 PM
Hi,

    We understand the frustration. To help you solve this problem, can you please describe what you steps you have done after you installed YouWave and WhatsApp? Did you import your contacts manually and from a file?

YouWave Support

In fact, my dear admin... it's happening again, I'm still using 2.2.3 and I just added my contacts through the dial (+[Numbers] -> Menu -> Add to the contact list).
Is there a solution/fix?

Edit: Added some screens...

(http://i.imgur.com/lUgfS.png)
1st error at YouWave's start.

(http://i.imgur.com/qWgvF.png)
2nd error at YouWave's Start.

(http://i.imgur.com/qp1MO.png)
This is as far as I can go when I open WhatsApp. Force Close and the app is closed.