YouWave Forum

General Category => Technical Issues and Support => Topic started by: vdubers on August 06, 2013, 02:22:23 AM

Title: Andriod os not ready and black screen
Post by: vdubers on August 06, 2013, 02:22:23 AM
Hi i have followed the faq steps a,b and c and it still will not work. I have also tried on other os but neither windows 8, xp or 7 works. I have attached both log files below. Ive also disabled both antivirus and firewalls. Any help to get this running would be great thanks.
Title: Re: Andriod os not ready and black screen
Post by: YouWaveAdmin on August 06, 2013, 08:54:39 PM
YouWave should work fine in these Oses. Can you please redownload and install the program? We suspect that it is an installing issue.
Title: Re: Andriod os not ready and black screen
Post by: vdubers on August 07, 2013, 01:33:58 AM
Thanks for your reply but ive tried that uninstalling it restarting my pc then downloading it and installing it again but still no luck!
Title: Re: Andriod os not ready and black screen
Post by: raj sharma on August 10, 2013, 04:38:12 AM
yeah right i have also this problem new release 3.8 doesent work with win 7 ultimate its not running androide OS bt youwave 3.5 work properlly all apps work
please do somthing admin...... :-\  :(
Title: Re: Andriod os not ready and black screen
Post by: recon on August 10, 2013, 12:17:58 PM
Could you try following instruction of FAQ 1 sections A, B, C
Title: Re: Andriod os not ready and black screen
Post by: raj sharma on August 11, 2013, 01:37:12 AM
yes i do but doesn't work still. there's the log files....
Title: Re: Andriod os not ready and black screen
Post by: YouWaveAdmin on August 11, 2013, 07:03:32 PM
Can you try uninstall the program and then reboot the machine, and then install 3.8?
Title: Re: Andriod os not ready and black screen
Post by: raj sharma on August 12, 2013, 01:28:03 AM
yes i tried n do exctly what u say first uninstall nd then restart nd then install 3.8 version which i download with ur download center.. plz do somthing sir my friends are waiting...
Title: Re: Andriod os not ready and black screen
Post by: YouWaveAdmin on August 13, 2013, 01:22:03 PM
Could you please check whether you can still install Home 3.5? This will help us to determine whether it is an issue specific for 3.8. Also, please attach the log files for 3.5 as well. Thanks.
Title: Re: Andriod os not ready and black screen
Post by: raj sharma on August 14, 2013, 08:25:53 AM
yes i can install home 3.5 nd work properly this version in my pc. i'll attach some log files nd picture of 3.5 working in pc. plz do somthing sir fastly

Title: Re: Andriod os not ready and black screen
Post by: raj sharma on August 21, 2013, 01:53:57 AM
sir i m waiting for your reply n solution of my problem plz do something... home 3.8 doesn't start.....
Title: Re: Andriod os not ready and black screen
Post by: YouWaveAdmin on August 21, 2013, 10:57:41 PM
When you install 3.8, did you keep the database? Can you try removing the database while installing so that you can have a clean install? The disk file between 3.5 and 3.8 has been changed so that the database is not interchangeable.
Title: Re: Andriod os not ready and black screen
Post by: raj sharma on August 22, 2013, 01:14:50 AM
no, i'll clear nd uninstall full not keep database not keep any other files related to home 3.5 ver. ill send you logs file pls do some thing sir
yes i can install home 3.5 nd work properly this version in my pc. i'll attach some log files nd picture of 3.5 working in pc. plz do somthing sir fastly


Title: Re: Andriod os not ready and black screen
Post by: recon on August 22, 2013, 01:41:54 AM
There was one major change between 3.5 & 3.8, The hard-disk size was increased to 64GB (This happend in Home 3.7).
Which made it incompatible with previous versions, so when you un-install YouWave you have to be absolultly sure there are no residual files in the following directories:
%USERPROFILE%\.Virtualbox
%USERPROFILE%\youwave
C:\Program Files\YouWave Android

After you made sure the directories are empty, restart your computer before re-installing youwave.

Title: Re: Andriod os not ready and black screen
Post by: raj sharma on August 23, 2013, 08:27:55 AM
yes i m sure no residual file in any directory and again follow all steps what u say but now the screen is white nothing change doesn't boot android plz something do for me... plz release new version home 3.9 with this bug free... :( :'( :-\