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Technical Issues and Support / EXPORTED: FAQ 1: Android OS Not Ready / YouWave Not Starting (7/5/2014)
« on: July 05, 2014, 07:13:36 AM »
FAQ 1: Android OS Not Ready / YouWave Not Starting
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Important Preflight-check:
- Make sure YouWave is installed on drive C:\
- If you run Windows XP make sure you have .NET framework 2 installed
- Make sure you dont have VirtualBox installed on the same machine. VirtualBox and YouWave are incompatible
- Make sure youwave_vm01.vdi is not mounted nor being used by another program (like WinMount or PowerISO)
- Some anti-virus programs can prevent YouWave from installing or block essential parts like vboxSDL.exe (Read FAQ 4)
- In Windows 8.1 it may be required for you to install youwave in Windows 7 compatibility mode
- We recommend a minimum of 1.5GB ram, but YouWave is able to run on machines with less ram, in some cases it requires tweaking ram-settings
_________________________________________________________
A) Re-install YouWave (Follow these steps accordingly):
- uninstall first
- Restart your computer
- install YouWave
*Do not repeat this step unnecessarily you may block your YouWave installation
Proceed to section B if problem persists
_________________________________________________________
B) Reset Android OS: (Also works for: android.process.acore error)
Home users:
File → Android Factory Reset
Basic users:
- Go to Start > Run (or press Windows + R)
- Copy and paste the bold text to the dialog box: %USERPROFILE%\.Virtualbox\HardDisks
- Delete or rename youwave_vm01.vdi
- Copy and rename youwave_vm01_golden.vdi to youwave_vm01.vdi
NOTE: youwave_vm01_golden.vdi is a formatted Virtual Disk Image, keep a copy at all times.
Proceed to section C if problem persists
_________________________________________________________
C) If the above doesnt fix your problem, post the next 2 files to info@youwave.com or our forum (Example)
%USERPROFILE%\youwave\youwave.log
%USERPROFILE%\.Virtualbox\Machines\youwave_vm01\Logs\VBox.log
Include the details of your problem to the mail or post, allow at least 24 hours for support to reply.
PS: If YouWave was working before, report all changes of your computer (including software / hardware updates)
_________________________________________________________
Important Preflight-check:
- Make sure YouWave is installed on drive C:\
- If you run Windows XP make sure you have .NET framework 2 installed
- Make sure you dont have VirtualBox installed on the same machine. VirtualBox and YouWave are incompatible
- Make sure youwave_vm01.vdi is not mounted nor being used by another program (like WinMount or PowerISO)
- Some anti-virus programs can prevent YouWave from installing or block essential parts like vboxSDL.exe (Read FAQ 4)
- In Windows 8.1 it may be required for you to install youwave in Windows 7 compatibility mode
- We recommend a minimum of 1.5GB ram, but YouWave is able to run on machines with less ram, in some cases it requires tweaking ram-settings
_________________________________________________________
A) Re-install YouWave (Follow these steps accordingly):
- uninstall first
- Restart your computer
- install YouWave
*Do not repeat this step unnecessarily you may block your YouWave installation
Proceed to section B if problem persists
_________________________________________________________
B) Reset Android OS: (Also works for: android.process.acore error)
Home users:
File → Android Factory Reset
Basic users:
- Go to Start > Run (or press Windows + R)
- Copy and paste the bold text to the dialog box: %USERPROFILE%\.Virtualbox\HardDisks
- Delete or rename youwave_vm01.vdi
- Copy and rename youwave_vm01_golden.vdi to youwave_vm01.vdi
NOTE: youwave_vm01_golden.vdi is a formatted Virtual Disk Image, keep a copy at all times.
Proceed to section C if problem persists
_________________________________________________________
C) If the above doesnt fix your problem, post the next 2 files to info@youwave.com or our forum (Example)
%USERPROFILE%\youwave\youwave.log
%USERPROFILE%\.Virtualbox\Machines\youwave_vm01\Logs\VBox.log
Include the details of your problem to the mail or post, allow at least 24 hours for support to reply.
PS: If YouWave was working before, report all changes of your computer (including software / hardware updates)