Author Topic: WhatsApp FAQ  (Read 15153 times)


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WhatsApp FAQ
« on: August 30, 2013, 12:54:19 AM »
Always make sure you are using the latest and official version of youwave, which can only be downloaded directly from our site:

Can't change profile pictures in WhatsApp?
YouWave by default doesn't come with a picture gallery, download QuickPic via (File > Online Content)

For Basic users download FishBowl Image Gallary, for Home users there's currently no workaround.
If you need details on importing pictures into the YouWave environment, read FAQ 5

WhatsApp force closes, what can I do?
Report the WhatsApp version, first open YouWave:
Click the apps-icon in the upper-right corner (of your home-screen) > Settings > Apps > Whatsapp. You should see the version number just below the app title.
Home users: install the latest youwave software From Here and try again.
Basic users: please install whatsapp 2.11.152 from

How to add contacts?

Unable to send messages until service becomes available? (Read FAQ10)

The time-stamp on the WhatsApp messages is incorrect, what can I do?

Can't type in my native keyboard language?
Go to Settings -> Language & Input -> Physical Keyboard layout -> Choose your language
We will soon support more languages

How can I change my WhatsApp phone number?
WhatsApp > Settings > Account > Change number

(Your phone number) is no longer allowed to use our service?
Please contact to unblock your phone number

A cellular data network is required to activate whatsapp
For network problems, read FAQ10

Where are my chatlog files & pictures in YouWave
/sdcard/whatsapp, to export this directory read FAQ 5

Unable to upload & download any media files (Pictures, Videos, Music)
Settings > Apps > WhatsApp > Clear data, Make sure to backup your chatlogs first

I Want to update YouWave and preserve my whatsapp data
*NOTE: Home 4.x.x is older than Home 3.7

- Basic Users

- Home 3.7 and earlier

- Home 3.8 and newer:
Install the latest youwave and when asked "Do you want to delete previous user data?" click "No"
« Last Edit: December 11, 2014, 03:07:00 AM by YouWaveModerator »