Author Topic: YouWave 4.1.1 Being deleted by antivirus  (Read 6831 times)

liquidharem

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YouWave 4.1.1 Being deleted by antivirus
« on: March 24, 2013, 12:17:13 PM »
Hey guys,

I have a few people who I recommended to try out YouWave and they all seem to have issues downloading and installing it.
Not sure if a virus got added in? peronally I am not updating to 4.1.1 until I know this has been corrected.
« Last Edit: March 31, 2013, 08:35:47 PM by liquidharem »

YouWaveModerator

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Re: YouWave 4.1.1 Being deleted by antivirus
« Reply #1 on: March 24, 2013, 12:23:46 PM »
Are you sure they downloaded a legal copy of YouWave 4.1.1?
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liquidharem

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Re: YouWave 4.1.1 Being deleted by antivirus
« Reply #2 on: March 24, 2013, 04:55:58 PM »
Yes, I had sent them directly to this website. It is odd. If needed, I can verify exactly which antivirus.

I would never recommend any illegitimate copies for both respect to YouWave, as it is a great product, as well as for their own computer's safety.

YouWaveModerator

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Re: YouWave 4.1.1 Being deleted by antivirus
« Reply #3 on: March 25, 2013, 02:47:03 AM »
If you could provide us the antivirus-name(s) we could try to recreate the situation and work out a solution
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YouWaveAdmin

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Re: YouWave 4.1.1 Being deleted by antivirus
« Reply #4 on: March 26, 2013, 12:20:03 AM »
YouWave program is perfectly clean. The issue may be that some anti-virus programs have false positive alarms. Are your friends using a same anti-virus program? If so, what is the program's name?

Also, what exactly are the symptoms of downloading and installing?

The only difference between 4.1.1 and 4.1.0 is to fix an annoying weblink opened. If you are not experiencing this issue, you do not need to upgrade to 4.1.1.
YouWave is updated to Android Lollipop. See youwave.com/download

liquidharem

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Re: YouWave 4.1.1 Being deleted by antivirus
« Reply #5 on: March 26, 2013, 08:56:25 AM »
I knew YouWave was clean, I figured the A/V was giving a false positive.

Nonetheless, I just informed them to turn a/v off during installation. they are still getting back to me with which a/v they use.

liquidharem

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Re: YouWave 4.1.1 Being deleted by antivirus
« Reply #6 on: March 27, 2013, 03:13:52 PM »
Just got word from one of the guys.

Norton Internet Security 2012 was deleting the file instantly.

YouWaveModerator

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Re: YouWave 4.1.1 Being deleted by antivirus
« Reply #7 on: March 27, 2013, 09:11:14 PM »
« Last Edit: March 27, 2013, 09:14:04 PM by YouWaveModerator »
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liquidharem

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Re: YouWave 4.1.1 Being deleted by antivirus
« Reply #8 on: March 27, 2013, 09:18:34 PM »
they trusted me that it wasn't a virus, so they just disabled norton for the download/installation. It is troubling though, that it happened.

YouWaveModerator

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Re: YouWave 4.1.1 Being deleted by antivirus
« Reply #9 on: March 27, 2013, 09:31:42 PM »
Yes it is a hassle, we've reported to Norton to white-list YouWave
The Norton feature responsible is called Download Inteligence, at least we've found the culprit.
« Last Edit: March 27, 2013, 11:55:03 PM by YouWaveModerator »
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Frequent Asked Questions (FAQ) here: http://youwave.com/forum/index.php?topic=3439.0
DO NOT SEND PERSONAL MESSAGES
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