Author Topic: My application window is empty  (Read 7584 times)

Emerald214

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My application window is empty
« on: June 12, 2011, 10:47:28 AM »
I added default "android apps" folder but my application area is empty. Why?
Edit: I can see "localapps.xml" in that folder.

« Last Edit: June 12, 2011, 11:00:47 AM by Emerald214 »

YouWaveAdmin

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Re: My application window is empty
« Reply #1 on: June 12, 2011, 10:40:51 PM »
Do you have valid apk file(s) in the "android apps" directory?

If you have, but they are not shown in YouWave, you might have hit a bug of YouWave. Can you do the following steps to see whether you can recover?:

1. Move the localapps.xml file to somewhere else.
2. Do Edit->Refresh Icons.

If it still does not recover, we would suspect that it's an issue of the apk file. Then can you email the apk under question  and the localapps.xml file  to support at youwave dot com? The apk file will be used only for troubleshooting purpose and will be deleted after the issue is solved.

Thanks,
YouWave Support
YouWave is updated to Android Lollipop. See youwave.com/download

Emerald214

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Re: My application window is empty
« Reply #2 on: June 12, 2011, 11:50:24 PM »
Quote
1. Move the localapps.xml file to somewhere else.
2. Do Edit->Refresh Icons.

I tried removing 3 xml files: "apps.xml", "apps.xml.empty" and "localapps.xml" then clicked Refresh. Three those files was created but the app window was still empty.

Quote
If it still does not recover, we would suspect that it's an issue of the apk file. Then can you email the apk under question  and the localapps.xml file  to support at youwave dot com? The apk file will be used only for troubleshooting purpose and will be deleted after the issue is solved.

The apk files exitsted when I installed YouWave, they're not mine. Default apk folder location is "C:\Documents and Settings\[Username]\youwave\android apps". Here is that folder (please download) http://www.mediafire.com/?smdmzdcg3gcdl26

Here is screenshot:


Please help.
« Last Edit: June 12, 2011, 11:54:47 PM by Emerald214 »

YouWaveAdmin

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Re: My application window is empty
« Reply #3 on: June 21, 2011, 12:24:10 AM »
Sorry for taking some time for us to get back to you.

Our investigation shows that this is youwave bug, but it should have something to do with your execution file permission. On which path did you install youwave? Are you the user that installed youwave? It seems that your current user id failed to invoke a resource that is needed.

Thanks.
YouWave is updated to Android Lollipop. See youwave.com/download

Emerald214

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Re: My application window is empty
« Reply #4 on: September 05, 2011, 12:19:22 AM »
After a long time, I have just installed YouWave 2.0, it works now.
For more details, my question on SuperUser.
http://superuser.com/questions/296190/youwave-doesnt-load-apps

Thank you for supporting.
« Last Edit: September 05, 2011, 12:23:04 AM by Emerald214 »

YouWaveAdmin

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Re: My application window is empty
« Reply #5 on: September 05, 2011, 08:59:13 PM »
We are very glad the problem is solved for you finally. And thank you for so persistently addressing the issue which should be a bug from us.
YouWave is updated to Android Lollipop. See youwave.com/download