Author Topic: Uninstalled the virtual box, then installed youwave. But youwave not working  (Read 21751 times)

dummyna

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Uninstalled the virtual box, then installed youwave. But youwave not working

YouWave for Android Premium 5.1 started
YouWave init step 2.2:0
YouWave init step 2.3
sd-eeee
YouWave init step 2.4
YouWave init step 2.5
Reading apk files in directory C:\Users\Andrew\youwave\
YouWave init step 2.6
YouWave init step 2.7
YouWave init step 2.8
YouWave init step 2.9
YouWave init step 2.10
proxy normal exit
keep rolling
Start Android failed (577)
Start Android Failed

YouWaveAdmin

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Error is 577. It means that Windows cannot verify the digital signature for a file. Which Windows version this is?
YouWave is updated to Android Lollipop. See youwave.com/download

dummyna

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Sir, I am using Windows 7 Ultimate 64 bit.  So how am I supposed to get the youwave running.

Whenever I tried to factory reset, it specifies the error message "Failed in copying golden file. Manual intervention please."

When I checked to open the app opensuduku, I get the error message "Android OS not ready. Please wait a few seconds before retrying."

Until now android had never loaded successfully in youwave. I only see a blank ash colored page in youwave.

Thanks for the reply.
« Last Edit: November 03, 2015, 10:30:06 AM by dummyna »

YouWaveAdmin

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Please send two logs files to info at youwave.com.
1.  <user>/youwave/.Virtualbox/VBoxSVC.log
2.  <user>/youwave/.Virtualbox/youwave_vm01/Logs/VBox.log
YouWave is updated to Android Lollipop. See youwave.com/download

sprout1142

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getting the same thing and don't see those log files how do you create them?

YouWaveAdmin

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We are going to fix the "Failed in copying golden file" error in the next release 5.3, hopefully tomorrow Wednesday.

sprout1142, since you do not see any log files, we cannot tell what is going on. We will build more debuggability in the software soon.  If you can post your PC's spec, it helps.
YouWave is updated to Android Lollipop. See youwave.com/download

dummyna

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Sir, when I checked the .Virtualbox folder, I cannot found any of the two files that had been specified here.
My trial is going to end. So how come I can check this youwave..  Sad :-(

*******************************************************************
Please send two logs files to info at youwave.com.
1.  <user>/youwave/.Virtualbox/VBoxSVC.log
2.  <user>/youwave/.Virtualbox/youwave_vm01/Logs/VBox.log

YouWaveAdmin

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Your problem is  Windows cannot verify the digital signature for a file. This is the first time we have seen such an error. We cannot see this in our own testing.

Can you provide a screenshot of files under YouWave's installed directory - C:\Program Files (x86)\YouWave Android. Please show the sizes and Date modified of the files.
YouWave is updated to Android Lollipop. See youwave.com/download

dummyna

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I posted the screenshot of files under YouWave's installed directory in the following link

http://postimg.org/image/whxlt1f7b/


 Check it out.

mohan.shenll

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Youwave not open 5.2 version.

I am using youwave android 5.2 version. when i am open the youwave only blank screen visible. what can i do. can any one advise me?
I am using windows7 ultimate 32bit. 8Gb RAM, 500GB hard disk.

My log file for this path -----> users--->youwave--->youwave.log
----------------------------------------------------------------------
YouWave for Android Premium 5.2 started
YouWave init step 2.2:148
YouWave init step 2.3
sd-eeee
YouWave init step 2.4
YouWave cannot find apps.xml file, creating...
YouWave init step 2.5
Reading apk files in directory C:\Users\Shenll-PC-12\youwave\
YouWave init step 2.6
YouWave init step 2.7
YouWave init step 2.8
YouWave init step 2.9
YouWave init step 2.10
proxy normal exit
keep rolling
Start Android failed (216)
Start Android Failed

-----------------------------------------------------

For this below path have no files.
1.  <user>/youwave/.Virtualbox/VBoxSVC.log
2.  <user>/youwave/.Virtualbox/youwave_vm01/Logs/VBox.log

Please any one help me.

Thanks,
Mohan.

YouWaveAdmin

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Hi Mohan,

   Your machine is 32 bit. YouWave's Premium version is currently 64 bit only. What's why it does not work for you.

   We are improving the 64 bit version right now. The 32 bit support may come later in couple of months.
YouWave is updated to Android Lollipop. See youwave.com/download

YouWaveAdmin

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Hi dummyna,

    Looks like that the error you are seeing is because YouWave is signed with SHA256, which is not supported by Vanilla Windows 7. The world is quickly moving to SHA256 signing and some Windows 7 machines are lacking support of it.

 Please see https://technet.microsoft.com/en-us/library/security/3033929.aspx and https://knowledge.symantec.com/support/code-signing-support/index?page=content&id=SO26221&actp=RSS&viewlocale=en_US
for background information.

    Seems like that you need to apply a Windows hot update to support that.

    We are still looking at the workaround of this issue. We will update more if we have more information.

Thanks.
« Last Edit: November 07, 2015, 11:17:17 AM by YouWaveAdmin »
YouWave is updated to Android Lollipop. See youwave.com/download

YouWaveAdmin

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Hi dummyna,

     Our testing has confirmed that your issue will go away after you update your Windows 7 to date.

     For this specific issue, the update needed is https://www.microsoft.com/en-us/download/details.aspx?id=46148

YouWave Admin
« Last Edit: November 07, 2015, 10:43:58 PM by YouWaveAdmin »
YouWave is updated to Android Lollipop. See youwave.com/download

wendell

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Hello,
I am also facing black screen. I had the previous youwave version installed, the 3.22. I uninstalled it before uninstalling the new one. I tried downloading the windows security update but it says the update is not applicable for my windows. I am using windows 7 Ultimate, 64 bit.
Here is my log :

YouWave for Android Premium 5.2 started
YouWave init step 2.2:0
YouWave init step 2.3
sd-eeee
YouWave init step 2.4
YouWave cannot find apps.xml file, creating...
YouWave init step 2.5
Reading apk files in directory C:\Users\Cristi\youwave\
YouWave init step 2.6
YouWave init step 2.7
YouWave init step 2.8
YouWave init step 2.9
YouWave init step 2.10
proxy normal exit
keep rolling
Start Android failed (577)
Start Android Failed

wendell

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Update,
I installed a fresh copy of windows, this time windows ultimate sp1 and it allowed me to download the security update from microsoft.
However, log looks ok now but youwave still not loading. I asked a friend to try it on his laptop and same issue.
I start to doubt that the 5.2 version is actually working at all. So far, all x64 windows OS have failed to load and the 5.2 does not support x32 which makes me ask:
How can I run youwave ?
P.S. I am also very sorry to hear I do not benefit from my previous purchase and I have to buy youwave again for the 5.2 release which is very disappointing as I will run out of trial days in 10 days and I can't even test it. Youwave 3.22 (the one I purchased) is obsolete, I have no use for it anymore so I think it would only be fair to get my license key extended for current and future upgrades.
Waiting for any good news.

YouWave for Android Premium 5.2 started
YouWave init step 2.2:0
YouWave init step 2.3
sd-eeee
YouWave init step 2.4
YouWave init step 2.5
Reading apk files in directory C:\Users\Cristi\youwave\
YouWave init step 2.6
YouWave init step 2.7
YouWave init step 2.8
YouWave init step 2.9
YouWave init step 2.10
proxy normal exit
keep rolling
Start Android passed (0)
Start Android Passed