Author Topic: Anti-virus warnings during installation  (Read 10158 times)

YouWaveAdmin

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Anti-virus warnings during installation
« on: September 08, 2010, 01:23:58 PM »
I can see that it is possible for an anti-virus software to give warnings for our product during installation or runtime for the following reasons:

* Our software installs a driver (digitally signed) on Windows. Some anti-virus software still thinks that is suspicious.
* Currently there are not many users using our software. The low user count may trigger some warnings.
* Our software needs internet access. Firewall programs may complain that.

Solution: For now, you may need to work around your anti-virus software to install it. This is nothing new for software, as Ken Thompson reflected in "Reflections on Trusting Trust". And what we are doing is nothing different from any other well known software programs. What we need is just time and users' recognition. Anyone who has created something new from scratch knows this.

Update: 10/1/2010. If you still see anti-virus warnings except internet firewall warning while installing and running YouWave Android, you may let us know. Currently, our user count should be large enough to not show the low user count warning.
« Last Edit: October 01, 2010, 10:03:59 AM by YouWaveAdmin »
YouWave is updated to Android Lollipop. See youwave.com/download

psbuterfly

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Re: Anti-virus warnings during installation
« Reply #1 on: October 24, 2010, 10:27:31 AM »
i received multiple warnings one for the firewall protection and a very high security threat for malware from the file VBOXSDL.exe file.  This had occured after i installed & attempted to run the program. 

YouWaveAdmin

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Re: Anti-virus warnings during installation
« Reply #2 on: October 24, 2010, 08:48:15 PM »
Thanks for sharing your experience on using YouWave.

Could you please let us know what is the anti-virus software that you are using? And were there any more detailed information about the high security threat?

YouWave Admin
YouWave is updated to Android Lollipop. See youwave.com/download

julio203

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Re: Anti-virus warnings during installation
« Reply #3 on: September 09, 2013, 07:08:35 PM »

YouWaveModerator

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Re: Anti-virus warnings during installation
« Reply #4 on: September 09, 2013, 07:37:46 PM »
If you've downloaded YouWave from our site (www.youwave.com) it's a false-warning of AVG. Norton users have reported the same a while back.
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YouWaveAdmin

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Re: Anti-virus warnings during installation
« Reply #5 on: September 09, 2013, 07:51:02 PM »
For the Norton case, YouWave was whitelisted by them later. Looks like we need to do the same for AVG.
YouWave is updated to Android Lollipop. See youwave.com/download

YouWaveAdmin

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Re: Anti-virus warnings during installation
« Reply #6 on: December 03, 2013, 08:40:34 AM »
We have filed a false positive report to AVG at http://www.avg.com/us-en/submit-sample.
YouWave is updated to Android Lollipop. See youwave.com/download